Items you wish to return must reach us within a maximum of 14 days from the date you received them. We do not offer free returns or prepaid labels. You will receive a refund for the value of your purchase (excluding shipping costs) once we have received the items in their original condition. The items must have the original tag without signs of tampering, and our inspection must confirm that the items have not been worn or altered (except for trying on). Only under these conditions will we accept the return. If the items do not meet these requirements, they will be returned to the customer without notice.
Right of Withdrawal
Under online shopping, the consumer is entitled to a 14-day period from the day they receive the goods or from the day they receive the last item (in the case of orders with more than one item delivered separately). To return your NO.NAME.BRAND order without any additional costs beyond those specified in this clause and without the need to provide a reason, according to Article 10, Paragraph 1 of Decree-Law No. 24/2014, dated February 14, in its current version, you must clearly declare your intent to withdraw from the contract and return the item in the same condition as sold, with no signs of misuse, in its original packaging, and in good condition. As described above.
If you wish, you can exercise your right of withdrawal by completing and sending electronically the model form for withdrawal, attached to the aforementioned Decree-Law No. 24/2014, dated February 14, which is available here or through any other clear statement of withdrawal. here ou através de qualquer outra declaração inequívoca de resolução.
The return must be made within 14 days of notifying us of your decision to withdraw from the contract under the Right of Withdrawal, following the instructions available here in the withdrawal document. documento de livre resolução.
In addition to your items, always send your receipt and order number (fill out the return form/withdrawal document or print it here).
Along with your items, please always send us your receipt and order number (complete the return form/withdrawal document or print it here). here). If the return is from outside the European Union, please mark the package as"RETURNED GOODS"to avoid customs charges. The NO.NAME.BRAND is not responsible for any fees imposed on orders returned to us by customs.
The NO.NAME.BRAND is not responsible for any loss, missing items, or damage that occurs during the return of your products, so you should keep the shipping receipt and tracking information for your order.
Once we receive the items, please allow 1-7 days for the refund to be processed, excluding shipping costs. The refund will be made via the same payment method used for the initial purchase.
The following are excluded from the Right of Withdrawal and cannot be returned:
· Customized products, such as engravings, sizes, and special orders;
· Products with signs of use.
If you wish to exchange an item, it must reach our facilities within a maximum of 14 days after receiving it. We do not offer prepaid labels or free returns.
The items must reach our facilities in their original condition, meaning with the The original tag must be intact, and the items will need to pass our tests to confirm that they have not been used or altered (except for trying on). If the items do not meet these requirements, the exchange will not be accepted, and the items will be returned. to the customer, without any prior notice.
