{"id":407,"date":"2021-02-15T21:46:37","date_gmt":"2021-02-15T21:46:37","guid":{"rendered":"http:\/\/thenonamebrand-concept.com\/?page_id=407"},"modified":"2025-09-02T19:53:44","modified_gmt":"2025-09-02T19:53:44","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thenonamebrand-concept.com\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOur pieces<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

The jewelry from NO.NAME.BRAND<\/b> are handcrafted by the founder, a meticulous and delicate process involving both the work of precious metals and the art of glass.<\/p>

The glass used in the jewelry is borosilicate glass, handcrafted with flame working and manually polished.<\/p>

All of our jewelry is made from 925 sterling silver and is plated with 24K gold or silver rhodium.<\/p>

To preserve your pieces, avoid contact with soap, perfumes, talcum powder, heat, steam, chlorine, detergents, sweat, or any other chemical products. These substances can damage the applied plating.<\/p>

The glass components are fragile and may break when subjected to impact.<\/p>

Clean your jewelry with the cloth we provided and store them in the respective pouch to prevent scratching.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuality guaranteed.<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

All pieces produced by the\u00a0\u00a0<\/span>NO.NAME.BRAND<\/span>\u00a0rigoroso padr\u00e3o de excel\u00eancia, proporcionando aos nossos clientes a confian\u00e7a de que est\u00e3o a adquirir pe\u00e7as de joalharia duradouras e de alta qualidade.\u00a0<\/span>elevado\u00a0<\/span>level of demand and excellence.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are NO.NAME.BRAND pieces made?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

The pieces NO.NAME.BRAND<\/b> They are developed and handcrafted by the brand's founder, here in Portugal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to care for my pieces?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

General care<\/b><\/p>

Remove jewelry before showering, swimming, exercising, or other activities that may damage the pieces. Avoid contact with makeup, creams, or perfumes.<\/span><\/p>

How to care for the glass?<\/b><\/p>

In addition to the care you should take to avoid dropping, impact, or contact of the pieces with hard or abrasive surfaces.<\/p>

How to clean my pieces?<\/b><\/p>

To clean the pieces, you can submerge them in water with mild detergent and use a soft brush to clean the surfaces, rinsing immediately with a soft cotton cloth..<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you make pieces in gold?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

Yes, with the NO.NAME.BRAND<\/b> You have the option to order any piece in gold or another precious metal. To do so, please contact our team. here<\/a><\/span>and request a quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer a gift option?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

Yes, on the checkout page you will find a section \"PERSONAL NOTES<\/b>\" where you can leave a note indicating that the order or part of the order is Gift<\/u>. If only part of the order is a Gift<\/u> please indicate the names of the respective products.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer gift wrapping?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

Yes, by selecting \"gift\" at checkout, the order will be accompanied by gift wrapping and a personalized card. The card will include your custom message.\u00a0\u00a0<\/span>hand whiten\u00a0<\/span>that you provide.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We know that even with the utmost care, accidents happen, which is why we offer our after-sales support.<\/p>

If you have broken a glass component or wish to have your piece re-plated, please send an email to contact@thenonamebrand-concept.com<\/u>\u00a0with a photo of the item and a description of what you need. Our team will provide you with the best available solution and the corresponding quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWaranty<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

NO.NAME.BRAND<\/b> offers a 3-year warranty for all products, starting from the purchase date. The warranty does not cover damages caused by improper use or normal wear and tear, see how to care for your pieces<\/a>, nor does it cover theft, loss of the product, or breakage of components.<\/p>

You should check the condition of the product as soon as you receive it. If the product is not what you ordered, is damaged, or is incomplete, you must immediately inform NO.NAME.BRAND by emailing contact@thenonamebrand-concept.com<\/a>.<\/p>

If you wish to return the item, please follow the instructions on Exchanges and Returns<\/u><\/a>.<\/p>

To repair your item outside the warranty, contact us at\u00a0<\/span>contact@thenonamebrand-concept.com<\/span>\u00a0and we will advise you on the best procedure.<\/span><\/p>

The warranty does not apply in the following cases:<\/p>

1. Damage to the plating caused by exposure to chemicals, pools, creams, and others. See how to care for your piece at\u00a0Care Instructions<\/a>.<\/p>

2. Damage caused by improper use, such as dropping or misuse.<\/p>

3. The natural oxidation process of gold and rhodium plating.<\/p>

4. The item has undergone any alterations or customization by the customer or third parties.<\/p>

5. The customer allowed third parties to alter or modify the item.<\/p>

6. Os artigos tenham sido alvo de tratamento indevido ou anormal, contr\u00e1rios aos procedimentos de indicados pela NO.NAME.BRAND.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum order?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

No, you can order just one piece if you wish \ud83d\ude42<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I find out my ring size?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

To make sure you choose the most suitable size for you, follow the instructions on our size guide.<\/a><\/span>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do pre-orders work?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

Ao realizar uma compra de um artigo que n\u00e3o est\u00e1 em stock, efectua uma pr\u00e9-encomenda, o que significa que ter\u00e1 de esperar um pouco mais para receber a sua encomenda. A sua pe\u00e7a ir\u00e1 ser produzida de seguida, o prazo no qual receber\u00e1 a sua encomenda ser\u00e1 indicado no momento da compra.\u00a0 Os nossos artigos s\u00e3o feitos artesanalmente e cumprem altos crit\u00e9rios de qualidade e certifica\u00e7\u00e3o. Com a pr\u00e9-encomenda garante que consegue a pe\u00e7a que tanto deseja, assim que seja produzida e\u00a0 repusermos o stock.<\/p>

Once your order is shipped, you will receive an email with shipping details and the tracking number to follow your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens when I place a pre-order?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

After placing your pre-order, a production request is issued, and your piece begins the production process. Once the piece is produced, it is taken to the\u00a0Imprensa Nacional – Casa da Moeda, S.A. Unidade de Contrastaria e Fiscaliza\u00e7\u00e3o<\/u>, where the purity of the 925 silver is certified.<\/p>

See here<\/a> all the different stages through which all the pieces go. NO.NAME.BRAND<\/b>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my order arrives damaged?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

All of our products are carefully packed and shipped to ensure they arrive in perfect condition. If your order arrives damaged, please see the section Shipping and Returns<\/a><\/span> the point regarding damaged orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order was returned to the sender. What now?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

If your order was returned to NO.NAME.BRAND<\/b> you will need to cover the cost of reshipping.<\/p>

Always make sure that all the information provided for the delivery of your order is correct, including the address, door number, and phone number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept suggestions?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

We are always open to our customers' feedback, you can contact us at contact@thenonamebrand-concept.com<\/span>, you will receive our best attention.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the website secure?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t

Yes, the NO.NAME.BRAND<\/b> it implements a set of security procedures to protect transactions and the information of our customers and users, using the latest security protocols for online payments and data protection.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

As nossas Pe\u00e7as As j\u00f3ias da NO.NAME.BRAND s\u00e3o feitas \u00e0 m\u00e3o pela fundadora, um processo meticuloso e delicado tanto no trabalho dos metais preciosos como na arte do vidro. O vidro utilizado nas j\u00f3ias \u00e9 vidro borossilicato, trabalhado manualmente \u00e0 chama e lapidado manualmente. Todas as nossas j\u00f3ias s\u00e3o feitas em prata esterlina 925 e […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/pages\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":19,"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"predecessor-version":[{"id":15501,"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/pages\/407\/revisions\/15501"}],"wp:attachment":[{"href":"https:\/\/thenonamebrand-concept.com\/en\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}